UK: Serviced apartment provider STAY has deployed Infor HMS property management system for its 169 apartment properties in Camden, London.
Infor says the application will “help deliver customer service excellence and provide a platform for new processes including flexible, contactless check-in”.
The company says it was chosen based on “specific invoicing capabilities for the extended stay sector, deep domain expertise within the hospitality industry (including references with Fraser Suites) and the ease of integration with other systems”.
Sam Ghosh, vice-president of operations for STAY, said: “We recorded a healthy 55 per cent occupancy over the first three months of lockdown and since August, our occupancy has grown to 90 per cent. This level of activity, along with our plans to scale our operations aggressively over the coming 12-18 months including a new hotel in the UK and apartments in Spain, demands software that is closely aligned to our operations but flexible enough to grow with our business.”
“The serviced apartment and extended stay market has bucked the downward trend of the hospitality industry under COVID,” said Calum McIndoe, Infor Hospitality. “Our proven ability to deliver large projects remotely, has meant that STAY has been able to capitalise on this ongoing demand and deliver a premium accommodation experience in the heart of London,” he said.</p
