Are OTAs making operators lazy?
Duncan Chappell
27 September 2019
OTAs are a vital channel for serviced apartment and aparthotel companies, but is over-reliance on them making operators lazy, asks
Duncan Chappell
Duncan is the commercial director of Elina PMS, property management software specialised in making growth easier for serviced apartments and vacation rentals and a Director and Co-owner of Vestibule Marketing Ltd. Previously he lived and worked in South Korea, Malaysia and India managing localised operations for Booking.com. He then ran STAAH, a global channel management and tech company, head quartered in New Zealand, before relocating back to the UK. He lives in London with his wife and daughter.
