Duncan Chappell

Picture of Duncan Chappell
Duncan is the commercial director of Elina PMS, property management software specialised in making growth easier for serviced apartments and vacation rentals and a Director and Co-owner of Vestibule Marketing Ltd. Previously he lived and worked in South Korea, Malaysia and India managing localised operations for Booking.com. He then ran STAAH, a global channel management and tech company, head quartered in New Zealand, before relocating back to the UK. He lives in London with his wife and daughter.
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Are OTAs making operators lazy?

Reading Time: 7 minutesOTAs are a vital channel for serviced apartment and aparthotel companies, but is over-reliance on them making operators lazy, asks Duncan Chappell, commercial director at elina