Scent and Sound: sensory influencers in hospitality
Reading Time: 7 minutes UK: Imagine walking into the lobby of a stunning boutique hotel. You’re surrounded by plush, luxurious soft furnishings, all dark, comfortable and welcoming. The staff at the front desk seem friendly, all wearing the various protective gear they can, not to mention their impeccable dress sense. But something seems off. You have a seat and wait while the team works through your check-in. And you realise that you can only hear the tapping of keys as your name and info is put into the computer. Beyond that, silence.