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Service with no smile: Hospitality’s strained mental health

Reading Time: 8 minutesWorldwide: Working in a service industry has never been an easy profession. The combined balancing acts of being efficient, courteous, welcoming and adaptable for a long shift create mental friction for even the most tenured professional. This goes double for those who work in hospitality, whose hours are irregular, whose efforts are expected to be extraordinary, and who work in businesses with extremely thin margins. These are all recipes for stress.

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What next for Airbnb?

Reading Time: 8 minutesThe effects of the coronavirus pandemic have been felt keenly across the hospitality sector, but nowhere more so than at Airbnb. SAN editor George Sell

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Quick Q&A: Sam Nazarian, sbe

Reading Time: 3 minutesSam Nazarian, founder and CEO of sbe talks to SAN about launching the Hyde Living aparthotel brand in Europe, and what the Coronavirus pandemic has

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