US: RESIDE Worldwide says it is dedicated to helping flatten the COVID-19 curve.
The company says it is achieving this by revising cleanliness protocols to align with CDC regulations, mobilising its 3SIXTY technology platform to respond to global mobility challenges for our frontline heroes, and implementing remote work policies for non-essential staff and new safety protocols for our essential employees.
RESIDE Right is described as the company’s promise to “do right by all in times of uncertainty, whether that be in a post-pandemic new normal or simply in the thick of a global relocation where uprooting your family and starting a new chapter poses more questions than answers”.
“Hospitality, business travel, relocation and mobility are all being redefined by the sheer nature of everyone’s need to protect themselves, their families and their businesses. The discretionary portion of people’s behaviours will be based on individual risk assessment and tolerance on a day-to-day basis,” said Lee Curtis, RESIDE CEO. “Grounded in the very latest data and science and in consideration of the inevitable changes in travel and hospitality, we have adopted new forward-looking protocols and behaviors to increase and round out the support we provide to our guests, customers, clients, employees, partners and industry.”
The RESIDE Right initiative is based around five pillars:
• Duty of Care: RESIDE has redefined duty of care to go beyond offering guests with a safe and compliant place to live amidst a saturated marketplace of non-vetted and non-compliant industry disruptors. RESIDE’s duty of care now encompasses the most-recent CDC and WHO guidelines and precautionary measures in sanitation, cleaning and disinfecting. RESIDE is also the only company in the alternative accommodations space providing worldwide, location specific Health and Safety scoring, including critical COVID–19 data and information, for every inventory option it offers to clients and guests.
• Disinfection: RESIDE has carefully reviewed its disinfecting and sanitizing protocols, products and supplies against virus concentration disinfection power, time and kill rates and has implemented additions to ensure all chemicals and processes meet CDC, WHO and EPA standards. In partnership with Ecolab, they have designed comprehensive and up-to-date cleaning protocols for all areas in guests’ accommodations as well as their company offices, and 3SIXTY partner network.
• Innovation: RESIDE has added the use of electrostatic sprayers to their deep disinfecting cleans to utilize power-assisted spraying machinery to ensure a deeper, wider, more targeted sanitization. Electro-charged chemical droplets seek surfaces to sanitize more readily than non-charged droplets. The company is also launching their new Cleaning Services Notification system, allowing guests to receive SMS updates regarding cleaning team arrivals for a fully “no-contact” cleaning option.
• Training: RESIDE has developed and deployed their proprietary “Clean, Sanitize & Disinfect” Training Program for its teams in partnership with Ecolab, which encompasses expanded training on biohazard chemicals, room-by-room cleaning, facility and residential “high touch” cleaning procedures and protocols. All their frontline teams are provided with all appropriate Personal Protection Equipment (PPE) and are receiving OSHA PPE training.
• Trust: RESIDE distributed its new cleaning standards and protocols across all of the company’s 3SIXTY partners to require enhanced duty of care for clients and guests and build trust within its global supply chain by ensuring chemicals, training, and practices all meet the company’s guidelines to “make it Right.” All network Standard Operating Procedures have been updated and these new cleaning protocols will meet the needs of today’s new normal.
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