UK: Cheval Collection has adopted Criton’s latest technology, allowing guests to retrieve booking confirmation in app and check-in on arrival.
The software, integrated with the RMS Cloud property management system, will launch in the enhanced version of the Cheval mobile app later this month.
The new Cheval app, available on both Apple and Google Play Stores, was installed across the Cheval network late last year.
Adopted from award-winning hospitality technology firm Criton, the app can be used to further boost direct revenue, enhance guest engagement, and offer a more personalised guest experience.
Cheval launched its first mobile app use Criton’s guest engagement technology in August 2018.
George Westwell, CEO of Cheval Collection, said: “Our guest experience is always of the upmost importance to us and we’re delighted that with Criton’s new technology we’ve built an app that is helping us support the entire guest journey.”
“As we expand our portfolio of properties – with the recent addition of the newly refurbished Cheval Gloucester Park, Kensington – it’s particularly beneficial for us to put our brand on our guests’ phone and be able to show all our properties within one single platform guests can easily engage with.”
Julie Grieve, founder and CEO of Criton, added: “As an early adopter of Criton’s technology, it’s fantastic to see how Cheval Collection has embraced new integrations to deliver a truly enhanced guest journey. From our 2019 research, we know that nearly 60 per cent of guests want to check-in via a mobile app. With large chains adopting this technology already, Criton’s platform lets independents wholly compete with global brands.
Peter Ferris, global director sales and marketing at RMS Cloud, said: “Mobile check-in is a non-negotiable for many travellers in 2020 and we’re pleased to partner with Criton on this project. The Criton app offers a great range of functions that customers these days have come to expect.”
Cheval Collection specialises in high quality serviced apartments worldwide. The collection includes the Cheval Residences and Cheval Maison brands, as well as Cheval Partnership Sales.
Criton is a technology provider that enables hotels and serviced apartment operators to digitise their guest information and wrap all guest-facing technology into a mobile app.
RMS Cloud is a supplier of booking, distribution, and property management technology to the global accommodation industry. The RMS Cloud property management system is used in more than 6000 properties in over 40 countries. </p
