APAC/EU: Serviced apartment operator Frasers Hospitality has partnered with fintech platform Adyen to power payments across the group’s portfolio in Singapore, Malaysia, Australia and Europe.
Frasers first partnered with Adyen in 2021 when the company introduced frictionless guest experiences across its web, check-in and F&B. The platform was fully deployed across Frasers’ portfolio last year.
Through the partnership guests can choose their preferred payment methods, either online during the initial booking stage, or offline such as during check-in/check-out and at F&B outlets managed by Frasers Hospitality.
All major credit cards and local payment methods such as Alipay, WeChat Pay, UnionPay, GrabPay and more are also available.
Additionally, Adyen integrates with third-party providers such as property management systems to allow hotel operators match payment data to occupancy data. Information is automatically recorded into the PMS, also eliminating the need for nightly audits.
Mark Chan, COO of Frasers Hospitality, said: “Our guests view our serviced apartments as their home away from home. This feeling of affinity stems from our continuous commitment to making our guests enjoy the most comfortable stay. With its innovative solutions, Adyen not only delivers a seamless journey to our guests, but also simplifies back-of-house reconciliation for our operational teams.”
Priyanka Gargav, country manager – Singapore, and head of commercial – Southeast Asia and Hong Kong, Adyen, said: “Running a property involves many moving parts within the property ecosystem that can be daunting for operators to keep track of. Having a single platform that sits across the entire payments chain reduces complexity for operators and we are pleased to support Frasers Hospitality in reaping efficiencies through a holistic overview of both front and back-of-house operations of their properties.”
