UK: Serviced apartment agent SilverDoor has appointment Martin Klima to its board of directors as chief customer officer
Klima joined the reservations team at SilverDoor in 2012 aged 25 and has progressed from taking enquiries, through every level of the company on his journey to the board. He has built a team, taken responsibility for his own accounts and, latterly, managed relationships with many of SilverDoor’s largest key clients.
During eight years in which SilverDoor has enjoyed year-on-year growth and expansion from one to five global offices, including the acquisition of its largest competitor Citybase Apartments, Klima has “played a key role in developing a truly global value proposition to some of the world’s largest corporations, travel and relocation management companies”.
As chief customer officer, Klima will become responsible for SilverDoor’s entire client relationships function on a global level, centralising international client operations and implementing plans for growth from board level.
Klima said: “Our clients are global; they demand a round the clock service that is consistently exceptional – regardless of where in the world they are calling from, or travelling to. Moreover, the importance of safety, security and confidence has never been greater for the modern business traveller and I’m excited and honoured to be leading our client teams to continue to meet this challenge head on.
“2020 has been a challenging year for the global economy, however SilverDoor has emerged from the year, not only in profit, but seeing enquiries from many of our global markets restored to pre-pandemic levels. It is my intention and my belief that all our international offices will grow in 2021 as the benefits of self-contained accommodation become all the more compelling to the mass business travel market,” he added.
SilverDoor’s group CEO Stuart Winstone said: “It’s really important to me that our clients have proper representation on our board and that the person leading this has the right spirit and experience to become a director of SilverDoor. I have had the pleasure to work with Martin over a number of years, and he is someone that I respect and trust immensely. It’s vital to me that we develop our people internally, and I can think of no-one who understands our business and embodies our client-focused culture better than Martin.”
Klima will join seven other directors on SilverDoor’s board:
• Stuart Winstone, group CEO
• Marcus Angell, founder and chairman
• Angie Angell, non-executive director
• Imogen Brettell, chief people officer
• Hanish Vithal, chief information and technology officer
• James Buckley, chief financial officer
• Sophie Brinsley, vice president, APAC</p
