UK: Aparthotel brand Roomzzz has increased its automated payments by 300 per cent after switching to property management software RMS Cloud.
Having previously automated only 10 per cent of its payments with reservation staff manually processing the rest, Roomzzz has increased this figure to 40 per cent since switching to RMS.
Additional automations include the VAT drop on nights booked, which Roomzzz had previously added manually, as well as immediate booking confirmation and communication to prompt check-in, provide updates and more.
Victoria Curley, head of commercial at Roomzzz said: “The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that.
“The RMS Cloud PMS automatically sends a Pay by Link seven days before the stay to securely take payment, then reconciles it against the booking on the system. This saves our team a huge amount of time and removes the risk of human error.
“Since the integration of RMS Cloud, we have also been able to give back a number of processes to each property, something that wasn’t possible beforehand because the technology was too complicated. This decentralisation has meant that we have been able to restructure the reservations department allowing us to upskill our teams more than we ever have done before, considerably improving employee satisfaction.”
Zen Valli, managing director of EMEA at RMS Cloud said: “Roomzzz has demonstrated what can be achieved when a hospitality provider chooses the right PMS to solve its pain points and improve its efficiencies. The increase in automation puts the guest front and centre and gives the team more time to ensure they have an excellent experience, while the PMS reliably handles operations, payments and reporting in the background. The guest experience must come first and all hospitality providers should be finding ways to make that possible.”
