Hosted by IHM’s editor-in-chief, George Sell.
Sponsored by Mews and The Residence.
Serviced apartments and aparthotels are now attracting a wider range of guests, including bleisure travellers and remote workers. This evolving guest profile demands a new focus on amenities, flexible living areas, and personalised experiences.
We discovered:
• How tech can help identify and cater to different guest segments (business travellers, bleisure travellers, remote workers, families)
• How guest data can be leveraged to anticipate needs and personalise upsell opportunities
• The role of mobile apps, smart devices, AI chatbots and more for streamlining requests and managing ancillary services
• How to quantify ROI for technology adoption
With thanks to:
• Markus Feller, CEO, LIKE MAGIC
• Alex Cisneros, CCO, Mint House
• Adir Ron, chief marketing officer, Duve
