Past Webinars

November 21st 14:00 – 15:00 GMT – Building brand loyalty [Sponsored by The Residence]

Reading Time: < 1 minute Hosted by SAN editor Eloise Hanson.  Sponsored by The Residence. Loyalty programs haven’t been a major focus for serviced apartments. Yet with established hotel chains now launching extended stay brands, independent operators may explore new strategies to cultivate guest loyalty and compete. What we discussed: • How to develop a

Past Webinars

October 17th 14:00 – 15:00 BST – Monetising the guest journey with technology [Sponsored by Mews and The Residence]

Reading Time: < 1 minute Hosted by IHM’s editor-in-chief, George Sell. Sponsored by Mews and The Residence. Serviced apartments and aparthotels are now attracting a wider range of guests, including bleisure travellers and remote workers. This evolving guest profile demands a new focus on amenities, flexible living areas, and personalised experiences. We discovered: • How

Features

Quick Q&A: Steve Lowy, The Residence Apartments

Reading Time: 2 minutes   • After working in the hotel, youth travel and hostel sectors, what prompted you to launch a serviced apartment brand? “I was offered the role as CEO of Anglo Educational Services to work with the board and current management team to grow the company. My previous experience across the