UK: Cheval Collection is offering two weeks on a complimentary basis for any guest looking to book a 90 day stay or longer at its London properties.
Cheval has kept properties open throughout the current crisis and has “constantly adapted procedures in line with government and health authority advice to maintain the highest level of cleanliness and hygiene, whilst offering the best service possible”.
The company has now announced that there will be facial scan and temperature check machines in residence lobbies for guests, as well as staff entrances. The company has also invested in a number of Covid-19 tests, readily available for anyone with a raised temperature. Cheval is also working with a chauffeur company which sanitises its cars (ARP) for the safety of guest collection to and from airports and other journeys.
Cheval Collection’s Residences do not prepare any food on site and all guests have access to fully equipped kitchens. Any shared on-site spaces and facilities where there could be risk of contamination, such as gyms, have been closed. Any guest who chooses to, can self-isolate in one of Cheval Collection’s apartments. Services available include housekeeping on request (or a cleaning pack for those who wish to service their own apartment), coordination of any contactless deliveries chosen to be received and virtual direct contact with the concierge teams using Cheval’s app.
For any new arrivals prior to 31 May 2020 a minimum stay restriction of 14 nights is in place, to decrease guest arrivals and departures. Booking flexibility is also key, with guests currently being able to cancel stays of over seven nights with just seven days’ notice – rather than the previously required 21 nights.
George Westwell, CEO of Cheval Collection, said: “Above all we are focusing on the customer, ensuring their safety and putting their mind at ease with flexibility and our thorough hygiene standards – we will continue to do so even after restrictions have been lifted. With our new facial scan and temperature check machines, we believe we have significant precautionary measures in place, in light of COVID-19, and our reservations department is also available to discuss bespoke requests with all current and future guests.”
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