UK: Marlin Apartments has announced the introduction of an agent phone line and the expansion of its agent division.
In response to “a noticeable increase in enquiries received from serviced apartment agencies and TMCs”, Marlin Apartments has launched the dedicated agent line, which is designed to assist Marlin’s existing agent division to handle relevant enquiries effectively as well as reducing call waiting time.
Over the past year, Marlin says it has seen a continuous expansion of its agent division, which is led by Kerrie Hamilton, the company’s key client account and group manager.
Susan Cully, managing director of Marlin Apartments said: “With our agent department in place, agents can be reassured that they can always rely on someone with an established knowledge of their requirements at Marlin. The high volume of calls we receive from agents have spoken loudly of our business need to introduce the new line. Agents will directly benefit from the addition of the dedicated number, and whilst this enables our reservations team to deal with other enquiries in a more centralised way, we believe this will result in more positive customer experience.”
Marlin’s agent division is reachable by phone at 020 7378 4850.
www.marlinapartment.com</p
