UK: Three Staybridge Suites hotels managed by Cycas Hospitality have been named winners at the IHG Europe Hotel Star Awards 2016.
Staybridge Suites London – Stratford City picked up the award for Hotel of the Year for the brand. This award celebrates “outstanding performance in serving guests, owners, employees and the community”.
The Guest Love HeartBeat Award, given for achieving the highest levels of excellence with outstanding guest satisfaction scores was awarded to Staybridge Suites Newcastle. Staybridge Suites London – Stratford City and Staybridge Suites London – Vauxhall were also finalists in the same category, which demonstrates “exceptional performance going the extra mile to achieve an outstanding HeartBeat score”. Kirsten Jones from Staybridge Suites Liverpool won Best Colleague of the Year award.
“Cycas swept the floor this year,” said John Wagner, founding partner of Cycas Hospitality, “We are incredibly proud of everyone. Being recognised by global leader IHG is a great sign of success and a reflection of the fantastic teams we have working in all our hotels. Delivering a service with a smile is the philosophy behind us achieving consistently positive guest feedback.”
Karan Khanna, VP operations UK and Ireland for InterContinental Hotels Group said: “We are fully committed to supporting and developing our people; our hotels are only as good as the people working in them. We aim to provide the right environment, support and inspiration they need to fulfil their capability and these awards are a reflection of the fantastic talent we have working in our hotels across Europe”.
The Star Awards, held in Berlin, comes as the company is celebrating two award wins at the Serviced Apartment Awards 2017.</p
