UK: London operator Urban Stay has released a statement outlining the company’s values.
The company says: “Urban Stay operates with honesty, integrity and reliability at all times in our dealings with customers, partners and members of our own team. We ensure that our properties are designed and maintained to the highest standards of quality in the most desirable locations. We cater to the needs of our clients through unrivalled amenities, superior customer service and attention to detail.”
The key points of the statement are:
Be Your Own Customer: We always put ourselves into our customer’s shoes. We practice excellence, proactive customer service, and personal touch.
Lead With Integrity: We are honest, open, ethical, and fair. We lead by example and walk the talk.
Operate Honestly: People trust us to adhere to our word. We operate honestly with all of our stakeholders and encourage open communication and constructive problem solving.
Embrace Diversity: We believe that diverse cultural backgrounds, interests and ideas of our people are key to Urban Stay’s success. We encourage healthy debate and differences of opinion.
Challenge The Status Quo: We’re never satisfied with the way things are and always strive for more. We encourage idea sharing and contradicting viewpoints. We transform risk into reward; opportunity into success.
Give Something Back: We operate ethically every day and support honourable causes and charities that reflect our values.
Urban Stay’s co-founder and director of finance and marketing Jenny Dreiling said: “Urban Stay started trading with only two serviced apartments in 2014 and we’ve since grown to over 70 apartments. We strongly believe that the reason why we have grown so quickly is because we implemented these values right from the start and continue to do so.”
