US: California apartment provider AMSI has selected Zenya software in a bid to improve guest, owner, and staff communication.
The company says: “AMSI’s differentiation is our experience, whether you are a guest or owner of our property. We wanted our team out of the routine work of emailing information and focused more on delivering that experience to our guest and owners.
Zenya will automatically streamline the communication process from booking to check-out across all properties across multiple locations globally while personalising the experience for every single guest.”
Zenya is designed to provide real-time engagement with guests throughout their entire journey. With the personalised concierge, accessible from their mobile device, guests can access all the information about their stay and submit any guest request from anywhere in the world at any time.
In addition to the guest experience platform, AMSI has also opted for Zenya’s team management platform which automatically links tasks and requests to specific members, departments, and locations providing for a more efficient workflow across each and every property.
Robb Fleischer, CEO of AMSI, said “Through our partnership, we are extremely pleased to introduce Zenya’s technology to our Property Management and Interim Corporate Housing Divisions. We are excited about bringing a communication system into our industry that has only been previously realised in five-star resorts. Zenya’s system is expected to create a more efficient and transparent workflow structure resulting in cost savings and greater customer retention.”
“Zenya helps AMSI in providing a higher level of customer experience during pre-arrival, in-house and post-stay by using automated messaging, real-time chat communication and the mobile concierge for guest requests and relevant local area information, so no guest ever feels alone in their new location. Also, Zenya’s, task workflow and chat communication features help bring speed, transparency, and accountability amongst the AMSI staff, giving them the tools to deliver excellent customer service,” said Jesal Sangani, CEO of Zenya.
The Zenya guest experience platform is a turn-key cloud solution can be used without any comprehensive staff training or without requiring any capital cost. Guest can access Zenya without downloading any applications.</p
