UK: Guest engagement platform Criton and electronic locking system TLJ Access Control have partnered to enable hotels to offer guests a fully contactless experience including mobile check in and mobile key.
The partnership will allow hotels to reduce touchpoints, save on the cost of traditional physical key cards, and streamline operations by enabling guests to use their smartphone to check in and access their room.
Using a custom-branded hotel app, guests can retrieve their reservation details and process their check in before heading straight up to the room number shown in the app.
The mobile keys are also ‘virtually online’ which means that hotel management can have access to a real-time audit trail. For example staff can track how and when each key was used to open a door.
Julie Grieves, founder and CEO of Criton, said: “Integrating systems has been one of our top priorities and I am delighted that our platform now fully integrates with TLJ Access Control which offers innovative access management solutions globally.
She continued: “I am thrilled that together, Criton and TLJ, will enable more properties worldwide offer mobile-first solutions that are now vital for operators to save costs and streamline their operations and for guests to maintain social distance and reduce physical touchpoints.”
Luke Martin, TLJ’s chief technical officer, added: “It has been our pleasure to work with Criton on developing an integrated solution that we believe benefits guests and hotel operators equally. We live in a contactless, digital world and for hotels to confidently meet the expectations of their guests in this area gives them a real competitive advantage. We hope to continue working with Criton to evolve this solution as the technology develops apace.”
Criton is a guest engagement and integrations platform for hotels, serviced apartments and groups worldwide to digitise their guest information. Key features include location-based push notifications, mobile check-in, digital door key, messaging, food ordering, loyalty programme and more.
TLJ Access Control is a provider of electric locking systems and access control for hotels, holiday and leisure parks, purpose built student accommodation (PBSA), and build-to-rent/multifamily residential. The company serves the UK and Europe with partners in Africa, China and the US.</p
