Singapore: Hospitality residential leasing brand MetroResidences has introduced four initiatives designed to restore consumer confidence and establish a safe environment for guests in light of the Covid-19 pandemic.
The initiatives include enhanced digital experiences, the creation of a Refunds Negotiation team, new CleanPlus cleaning and hygiene standards and Stay-Home Ready Packs.
MetroResidences has firstly added 360-degree virtual tours across more of its properties, after claiming it saw a 73 per cent increase in the use of the virtual viewing tool over the last month. Customers can also request a video tour and reservation consultation of their preferred apartment before confirming their booking, as part of its digitised apartment viewing experiential offering.
The idea behind the experiences is to provide customers with a more accurate sense of the apartment space before they book with MetroResidences.
Secondly, the company has set up a Refunds Negotiation team to manage refunds or organise alternative flexible arrangements for guests, in order to reduce their stress and anxiety during this period of uncertainty.
MetroResidences co-founder Lester Kang said: “Flexibility is going to be key moving forward. We understand that this period is incredibly stressful, and we want to play our part to remove any unnecessary stress for guests and landlords.
“The team will be entirely focused on this mission and our desire to house people safely and conveniently,” he added.
In line with other accommodation brands, MetroResidences has developed its CleanPlus cleaning and hygiene standards with full guidance from government bodies and healthcare experts, to ensure the health and safety of guests during their stay. All apartment listings on MetroResidences’ platform will display a CleanPlus Certified mark if they adhere to the standards, while all properties must clearly list information on preventing the spread of the coronavirus.
Finally, the company is putting in place a number of optional add-ons, including a fully-stocked pantry and Work from Home and Stay Fit packs to enhance the guest experience and cater to a diverse range of needs.
MetroResidences’ CEO and co-founder, James Chua, said: “In these uncertain times, MetroResidences remains steadfast in its approach to help customers stay safe and ease into the new normal. We are confident that these initiatives will offer customers greater piece of mind when booking and staying in our apartments, while also building our business resilience during times of crisis.”</p
