UK: The Urban Villa aparthotel in Brentford, west London, has teamed up with The Know mystery guest service.
The Know says it provides properties with detailed, confidential, qualitative insight and analytics, bringing an innovative approach to feedback from real paying guests. It enables hotels to benchmark their performance, gain proprietary market insight into their specific and target guest’s preferences and create individual action plans using the sophisticated and bespoke question-led technology.
Martin Newbould, general manager at Urban Villa, said: “We are delighted to be teaming up with The Know. At Urban Villa we believe in putting our customers at the centre of our business. Like any hotel, feedback is essential and we feel that working closely with The Know will enable us to continuously strive to provide the best possible experience for our guests.”
Mané Ryatt, co-founder of The Know, said: “We are thrilled that Urban Villa is the latest boutique hotel to sign-up to receive genuine, detailed and invaluable feedback thanks to our innovative and tailored approach at The Know. Our Knowers are genuine paying guests with an eye for the details that make all of the difference – setting us aside from other mystery-shopper-style services. We want to ensure that, with the quality and invaluable insight we provide, Urban Villas continues to exceed their guests’ expectations.”</p
