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Reading Time: 2 minutes
Hosted by SAN editor Eloise Hanson
Sponsored by: Software Answers
Time: 14:00 – 15:00 BST
The session explored:
- How operators identified operational priorities before investing in new technology
- Why integration and clearly defined data flows mattered more than the number of systems within a technology stack
- How specialist platforms supported the complex requirements of serviced apartments, extended-stay accommodation and flexible living
- Where AI delivered measurable value, including guest-question routing, maintenance triage, revenue management, invoice checking and reporting
- How technology enabled remote and unmanned operations through access control, self-check-in, identity verification and guest communication
- Why clean, consolidated data was essential for accurate reporting and effective AI implementation
- How operators could establish a baseline, introduce technology to one process and measure the resulting return on investment
- Why human empathy, judgement and intervention remained essential for service recovery, vulnerable guests, sales negotiations and relationship-building
- How technology could remove repetitive work while giving teams more time to create meaningful guest experiences
With thanks to:
- Giles Horwitch-Smith, MD Europe, Software Answers
- Sam Ghosh, VP Operations, STAY, LABS Collective
- Bala Balasubramaniam, Managing Director, Viridian Apartments
- Jay Humphries, Founder, HoCoSo
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If you’re interested in sponsoring a Serviced Apartment News webinar series or hosting a bespoke webinar, please get in touch:
katie@internationalhospitality.media
+34 711 02 42 31
