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Worldwide: Serviced apartment agent SilverDoor has invested in Robotic Process Automation (RPA) to increase the volume of inventory available to book online.
The RPA powers a digital worker, which harvests, processes, and tests live rates 10 times faster than a human. It will increase the upload volume of online inventory to the SilverDoor online booking tool (OBT) from across its global supply chain network.
As well as processing and testing new live rate plans, the digital worker also checks existing rates to ensure accuracy.
Additional investments in SilverDoor’s OBT is also planned, including an enhanced shortlist functionality to compare options, and a new currency selector to view prices in preferred local currencies.
Hanish Vithal, chief technology officer at SilverDoor, said” “We understand how critical it is for our clients to have access to online apartment content. Corporate bookers of serviced apartments increasingly expect a consumer-grade online experience, and live rates are vital for a smooth, personalised and frictionless booking journey on the SilverDoor OBT.
“Our investment in RPA will not only rapidly expand our online portfolio of instantly bookable apartments, but it means we can ensure that our OBT only ever presents the most accurate, competitive pricing. As part of our solution, our technology checks rate parity and discounting, meaning our customers will always see the best prices and our property partners can be more strategic with their pricing to fill last-minute availability.”
Highlights:
- SilverDoor has launched Robotic Process Automation (RPA) to accelerate the ingestion and validation of live serviced apartment rates across its global supply chain
- The RPA-powered digital worker processes live rates up to 10 times faster than manual methods, significantly increasing online inventory available via SilverDoor’s online booking tool (OBT)
- The technology tests and audits existing rate plans to improve pricing accuracy
- SilverDoor will also enhance its OBT with shortlist comparison tools and a multi-currency price display
- The investment supports growing demand from corporate serviced apartment bookers for instant availability, live pricing, and parity-checked rates
