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Worldwide: TFE Hotels has partnered with Swiss-based guest experience and operations platform Like Magic to roll out the technology across its portfolio.
Building on the success of its hotel lab, MM:NT Berlin, TFE Hotels is rolling out Like Magic’s technology across Europe, the UK, Australia and New Zealand.
The technology will enable TFE Hotels to deliver contactless check-in/out, facilitate communication between guests and staff, and support service requests.
Operationally, Like Magic helps to automate daily tasks, including real-time guest journey tracking.
Justin Shumack – director of product TFE Hotels, said: “Building on the proven success of MM:NT – TFE Hotels’ digital-first hotel lab – the partnership with Like Magic will now expand to other TFE’s extended stay and full-service hotels in Europe, the UK, Australia and New Zealand, bringing the platform’s operational intelligence and guest experience capabilities to scale.”
Markus Feller, CEO of Like Magic, said: “We are very proud to partner with TFE Hotels on their ambitious digitalisation journey. We’ve never seen a hotel group so committed to rethinking operations and guest experiences through technology. TFE’s forward-looking approach aligns perfectly with our mission to create seamless, intuitive and frictionless stays that future-proofs hospitality businesses. We’re setting a new benchmark for modern, digital hospitality and we’re excited to play an integral role in TFE’s larger digital ecosystem.”
Highlights:
- TFE Hotels has partnered with Swiss-based platform Like Magic to deploy guest experience and operations technology across Europe, the UK, Australia and New Zealand.
- The portfolio-wide partnership builds on the success of TFE’s hotel lab, MM:NT Berlin.
- Like Magic enables contactless check-in and check-out, real-time guest communication, service request management, and end-to-end guest journey tracking.
- Like Magic’s system automates daily hotel tasks and streamlines workflows.
